Manages customer relationships and ensures client satisfaction by addressing needs and driving retention across Latin American accounts.

Hosts and troubleshoots remote qualitative research interviews, manages technical platform issues, and ensures studies run smoothly for clients and internal teams.

Manages relationships with corporate clients, handles inquiries and renewals, identifies expansion opportunities, and ensures customer success and retention.

Diagnoses and resolves technical issues for enterprise customers, partners with internal teams, and advocates for product improvements based on customer feedback.

Senior Customer Success Manager drives adoption and strategic growth for enterprise SMS marketing customers, acting as trusted advisor and coordinating cross-functional support.

Diagnoses and resolves technical issues for enterprise customers, partners with internal teams to ensure successful account setup and customer satisfaction.

Manages relationships with enterprise customers, ensures platform adoption and ROI, and provides strategic guidance on SMS marketing programs.

Process medical record requests by taking calls from patients, insurance companies and attorneys while documenting information across multiple platforms.

Responds to customer inquiries about startup law and business formation with clear, written guidance while continuously learning and improving communication.

Provides multilingual customer support via email, phone, and social media while identifying upsell opportunities to enhance customer experience.

Handles customer inquiries via email, phone, and social media while identifying opportunities to recommend products that match customer needs.

Manages customer relationships and ensures client success across North and South American markets using English and Spanish.

Manages a global customer support team, coaches engineers on career development, improves support processes and KPIs, and increases automation through AI-enabled solutions.

Leads and develops a technical support team, managing operations, KPIs, customer escalations, and process improvements to ensure responsive and proactive support delivery.

Handles customer inquiries via phone/email/chat, troubleshoots issues, and manages accounts receivable collections for an energy company.

Handles customer inquiries via Intercom, troubleshoots user issues, and escalates product feedback to ensure high satisfaction for Whop marketplace users.

Troubleshoots complex Kubernetes and vCluster issues for enterprise customers via Slack and ticketing, collaborating with engineering on escalations and documentation.

Provides IT helpdesk support to a distributed team, managing device provisioning, troubleshooting technical issues, and maintaining core systems like Google Workspace and JAMF.

Build and maintain relationships with talent management clients, onboard them to the Foam platform, provide product training and support, and drive adoption across their organizations.

Provides L3 technical support for Temenos Infinity banking platform, troubleshooting APIs, debugging issues, and resolving production incidents.