Manages customer relationships and ensures client satisfaction by addressing needs and driving retention across Latin American accounts.

Leads and manages the technical support team, overseeing customer issue resolution and team performance for a client experience platform.

Named technical point of contact for strategic enterprise customers, managing GPU infrastructure deployments, incident escalation, and RMA coordination across compute, networking, and storage.

Hosts and troubleshoots remote qualitative research interviews, manages technical platform issues, and ensures studies run smoothly for clients and internal teams.

Forward Deployed Engineer onboards customers, ensures successful integration of Voice AI models, and helps realize customer product visions through direct collaboration.

Provide technical guidance and product adoption support to enterprise customers, acting as their trusted advisor for maximizing Datadog platform value.

Provides technical support and troubleshooting for complex network management and security software products.

Manages strategic customer accounts, drives renewals and upsells, and conducts quarterly business reviews to ensure long-term customer success and revenue growth.

Senior Technical Support Engineer leads resolution of complex customer issues, mentors support team members, and partners with engineering to improve product quality and support processes.

Manages relationships with corporate clients, handles inquiries and renewals, identifies expansion opportunities, and ensures customer success and retention.

Serve as primary post-sales contact for enterprise customers, leading onboarding, implementation, adoption, and ensuring customer success across technical and business outcomes.

Diagnoses and resolves technical issues for enterprise customers, partners with internal teams, and advocates for product improvements based on customer feedback.

Senior Customer Success Manager drives adoption and strategic growth for enterprise SMS marketing customers, acting as trusted advisor and coordinating cross-functional support.

Senior technical escalation resource who diagnoses and resolves complex IT issues, leads client onboarding, manages infrastructure deployments, and mentors junior engineers.

Trusted advisor who drives customer adoption, value realization, and long-term success across a portfolio of enterprise accounts using the Celonis platform.

Provides technical support and troubleshooting for Toast API integrations, managing customer escalations and vendor issues while documenting tickets and driving product feedback.

Diagnoses and resolves technical issues for enterprise customers, partners with internal teams to ensure successful account setup and customer satisfaction.

Manages relationships with enterprise customers, ensures platform adoption and ROI, and provides strategic guidance on SMS marketing programs.

Senior technical escalation resource who resolves complex IT support tickets, leads client onboarding, manages infrastructure deployments, and mentors junior engineers.

Provides technical support to Lucid vehicle owners via phone, email, SMS, and chat while maintaining internal knowledge base documentation.